Библиография

[1]

ISO 9004 Managing for the sustained success of an organization - A quality management approach

[2]

ISO 10001 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

[3]

ISO 10002 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

[4]

ISO 10003 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

[5]

ISO 10004 Quality management - Customer satisfaction - Guidelines for monitoring and measuring

[6]

ISO 10005 Quality management systems - Guidelines for quality plans

[7]

ISO 10006 Quality management systems - Guidelines for quality management in projects

[8]

ISO 10007 Quality management systems - Guidelines for configuration management

[9]

ISO 10008 Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions

[10]

ISO 10012 Measurement management systems - Requirements for measurement processes and measuring equipment

[11]

ISO/TR 10013 Guidelines for quality management system documentation

[12]

ISO 10014, Quality management - Guidelines for realizing financial and economic benefits

[13]

ISO 10015 Quality management - Guidelines for training

[14]

ISO/TR 10017 Guidance on statistical techniques for ISO 9001:2000

[15]

ISO 10018 Quality management - Guidelines on people involvement and competence

[16]

ISO 10019 Guidelines for the selection of quality management system consultants and use of their services

[17]

ISO 14001 Environmental management systems - Requirements with guidance for use

[18]

ISO 19011 Guidelines for auditing management systems

[19]

ISO 31000 Risk management - Principles and guidelines

[20]

ISO 37500 Guidance on outsourcing

[21]

ISO/IEC 90003 Software engineering - Guidelines for the application of ISO 9001:2008 to computer software

[22]

IEC 31010 Risk management - Risk assessment techniques

[23]

IEC 60300-1, Dependability management - Part 1: Guidance for management and application

[24]

IEC 61160 Design review

[25]

Quality management principles, ISO <1>

[26]

Selection and use of the ISO 9000 family of standards, ISO <1>

[27]

ISO 9001 for Small Businesses - What to do? Advice from ISO/TC 176, ISO <1>

[28]

Integrated Use of Management System Standards, ISO <1>

[29]

www.iso.org/tc176/sc02/public

[30]

www.iso.org/tc176/ISO9001AuditingPracticesGroup