Библиография

[1] ISO 9004:2000 Quality management systems - Guidelines for

performance improvements <1>

[2] ISO 10001:2007 Quality management - Customer satisfaction -

Guidelines for codes of conduct for organizations

[3] ISO 10002:2004 Quality management - Customer satisfaction -

Guidelines for complaints handling in organizations

[4] ISO 10003:2007 Quality management - Customer satisfaction -

Guidelines for dispute resolution external to

organizations

[5] ISO 10005:2005 Quality management systems - Guidelines for quality

plans

[6] ISO 10006:2003 Quality management systems - Guidelines for quality

management in projects

[7] ISO 10007:2003 Quality management systems - Guidelines for

configuration management

[8] ISO 10012:2003 Measurement management systems - Requirements for

measurement processes and measuring equipment

[9] ISO/TR Guidelines for quality management system

10013:2001 documentation

[10] ISO 10014:2006 Quality management - Guidelines for realizing

financial and economic benefits

[11] ISO 10015:1999 Quality management - Guidelines for training

[12] ISO/TR Guidance on statistical techniques for ISO

10017:2003 9001:2000

[13] ISO 10019:2005 Guidelines for the selection of quality management

system consultants and use of their services

[14] ISO 14001:2004 Environmental management systems - Requirements

with guidance for use

[15] ISO 19011:2011 Guidelines for quality and/or environmental

management systems auditing

[16] IEC 60300- Dependability management - Part 1: Dependability

1:2003 management systems

[17] IEC 61160:2005 Design Review

[18] ISO/IEC Software engineering - Guidelines for the

90003:2004 application of ISO 9001:2000 to computer software

[19 ISO Brochure Quality management principles <2>

[20 ISO Brochure Selection and Use of the ISO 9000:2000 family of

standards <2>

[21] ISO Handbook ISO 9001:2000 for Small Businesses - What to do;

Advice from ISO/TC 176 <3>

[22] ISO Journal ISO Management Systems (a bimonthly publication

which provides comprehensive coverage of

international developments relating to ISO's

management system standards, including news of

their implementation by diverse organizations

around the world) <4>