БИБЛИОГРАФИЯ

[1] ISO 9001:2008. Quality management systems - Requirements

[2] ISO 10001. Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

[3] ISO 10002. Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

[4] ISO 10003. Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

[5] ISO/TS 10004. Quality management - Customer satisfaction - Guidelines for monitoring and measuring <1>

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<1> На стадии разработки.

[6] ISO 10005. Quality management systems - Guidelines for quality plans

[7] ISO 10006. Quality management systems - Guidelines for quality management in projects

[8] ISO 10007. Quality management systems - Guidelines for configuration management

[9] ISO 10012. Measurement management systems - Requirements for measurement processes and measuring equipment

[10] ISO/TR 10013. Guidelines for quality management system documentation

[11] ISO 10014. Quality management - Guidelines for realizing financial and economic benefits

[12] ISO 10015. Quality management - Guidelines for training

[13] ISO/TR 10017. Guidance on statistical techniques for ISO 9001:2000

[14] ISO 10019. Guidelines for the selection of quality management system consultants and use of their services

[15] ISO 14001. Environmental management systems - Requirements with guidance for use

[16] ISO 14040. Environmental management - Life cycle assessment - Principles and framework

[17] ISO 14044. Environmental management - Life cycle assessment - Requirements and guidelines

[18] ISO/TR 14047. Environmental management - Life cycle impact assessment - Examples of application of ISO 14042 <2>

[19] ISO/TS 14048. Environmental management - Life cycle assessment - Data documentation format

[20] ISO/TR 14049. Environmental management - Life cycle assessment - Examples of application of ISO 14041 to goal and scope definition and inventory analysis <2>

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<2> Стандарты ИСО 14041:1998 и ИСО 14042:2000 заменены стандартами ИСО 14040:2006 и ИСО 14044:2006.

[21] ISO/TR 14062. Environmental management - Integrating environmental aspects into product design and development

[22] ISO 19011. Guidelines for quality and/or environmental management systems auditing

[23] ISO 26000. Guidance on social responsibility <1>

[24] ISO/IEC 27000. Information technology - Security techniques - Information security management systems - Overview and vocabulary

[25] ISO/IEC 27001. Information technology - Security techniques - Information security management systems - Requirements

[26] ISO 31000. Risk management - Principles and guidelines

[27] ISO/IEC 90003. Software engineering - Guidelines for the application of ISO 9001:2000 to computer software

[28] IEC 60300-1. Dependability management - Part 1: Dependability management systems

[29] IEC 61160. Design review

[30] OHSAS 18001. Occupational health and safety management systems - Requirements

[31] OHSAS 18002. Occupational health and safety management systems - Guidelines for the implementation of OHSAS 18001

[32] Quality management principles <3>, ISO, 2001

[33] ISO 9000 - Selection and use <3>, ISO, 2008

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<3> Доступна на сайте http://www.iso.org или http://www.iso.org/tc176/sc2.

[34] Guidance on the Concept and Use of the Process Approach for management systems <4>, ISO, 2008

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<4> Доступна на сайте: http://www.iso.org/tc176/sc2.

[35] ISO 9001 for Small Businesses - What to do; Advice from ISO/TC 176 <5>, ISO, 2002

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<5> Подлежит доработке для приведения в соответствие с ИСО 9001:2008.

[36] The integrated use of management system standards, ISO, 2008

[37] ISO Management Systems <6>

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<6> Журнал выходит раз в два месяца, дает всесторонний обзор международных событий, связанных со стандартами ИСО на системы менеджмента, включая их внедрение различными организациями по всему миру. Доступен в центральном секретариате ИСО (sales@iso.org).

[38] Reference web sites:

http://www.iso.org

http: //www.tc176.org

http://www.iso.org/tc176/sc2

http://www.iso.org/tc176/ISO9001AuditingPracticesGroup.